Customer care and complaint system
CCRT - Customer care complaint and response tracker software system
Whatever line of business you are in - your customers underpin the future prosperity of your business.
Are your dissatisfied customers flocking to your competition and undermining your reputation as they tell others about your poor service
OR
Are they singing your praises about the service you gave them even after a having a customer care issue?
The customer is king more than ever – you can no longer afford to put the customer care issue on the back burner. The CCRT - Care and Response Tracker from Computerisation Limited with its inbuilt CRM (customer relationship management system) will ensure your customers get the premium service levels they deserve.
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Benefits
Helps to maximize customer satisfaction.
Retain and enhance good customer relationships.
Minimising further actions from disgruntled customers.
Provides a process to resolve and monitor customer care issues.
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Why a process?
- A process can become part of your QA procedures and easily maintained
- A process will measure milestones and Key Result Areas
- A Process to provide a foundation for training and monitoring staff
- A Process will ensure timely progression of the resolution process
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Features
Provides an easy to use, logical method of recording and tracking customer concerns and complaints.
Provides an activity log of each stage in the care and complaint process.
Automatic acknowledgments by letter or email to key stages in the complaint resolution process.
Optionally, centralises all information on your customers with integration to Sage Line 50/100 and Sage 200.
Optionally, links to digital phone system to locate customer records from incoming caller ID. Also provide click of the button dialling.
Optionally, capture complaint electronically from your 24/7 website.
Tracks all outgoing mail, phone calls & emails, together with scanned incoming documents and all are recall-able at a touch of a button.
Provides direct mail and email facilities for product promotion and special offers.
Complaints can be recorded by any user and are monitored by a Complaints Supervisor.
Flexible configuration with bespoke additions if required.
Each customer is given a unique reference number and the system will also show previous unrelated care and complaint issues for that same customer.
Staff can work from ToDo lists providing an agenda of priority customer care issues and calls that are due to be resolved next.
Computerisation Limited have been business database specialists and bespoke software developers since 1989. Computerisation Limited, based in Penarth, near Cardiff South Wales develop business software systems and database applications for clients throughout the UK.
